Monday, December 1, 2014

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Terms and Conditions



By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site.

1. Information we will collect

We will collect your personal information and passport information based on the requirement of Vietnam Immigration Department officer and Vietnam Ministry of Foreign Affairs in order to help you receive the Vietnam visa approval letter from these institutions.

2. Using your personal data

The collection data will be sent to Vietnam Immigration Department where they will issue your approval letter for your Vietnam Visa.

3. Processing times

Processing times for Vietnam visa on are set based on processing times of Vietnam Immigration Department under normal circumstances. These processing times are formed in 3 categories: 2 working days (or 48 hours), 8 hours and 4 hours processes.

Processing times should be calculated from the next business day after you have submitted your application and paid for the fees.

In some cases, Vietnam Immigration Department might request for additional information, delay or deny processing at their discretion without any further explanations. In these cases, if it is your mistakes or their special requirements to your applications, it is out of our control therefore we will not be held responsible for any delays or denial from Immigration Department is only responsible to the time and fees you have paid to us. Time will be counted from next working day after you complete the submission to our website with correct information and paid fully fees. If your application is denied by Immigration Officer we will give back a full refund to you. 

Sometimes applicants gave wrong information from typing mistakes these can be wrong spelling, name order or wrong passport number; therefore need to be changed. These may lead to a delay in visa processing. You should contact us immediately if you are under these situations to prevent unnecessary cost and time delaying. Sometimes extra time and fees might be applied depends on each cases.

4. Service Description does its best to transfer information from government to applicants correctly as describe on the website. However, we do not warrant that all the statements, definitions, and descriptions are correct and up to date or error free because Vietnam Immigration Department and travel regulations might changes its requirements and fees without prior warning. Even worst the changes can take effect in a very short time. In that case, shall any description or service can take up to date without falseness or inaccurateness. You will not hold responsible for any and all inaccuracies or mistakes in service descriptions, prices, processing times, processing dates, and other information provided on the website.

5. Privacy

Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.

6. Communications

By using this site and our services you give permission to contact you via email, messaging, or other electronic or non-electronic forms of communication for all purposes including distribution of marketing or promotional policies, however you can unsubscribe at anytime. All updates about your visa status are sent to you by email and might be by phone in emergency and/or it is impossible to contact via email.

7. Security

By submitting registration and application forms, you required to give accurate and correct information. You also allow us to direct the information to Vietnam Immigration Department to get your Vietnam visa approval letter. We will not responsible for any problem may be causing you such as visa denial if your application information are incorrect in any reasons. Please refer to our Privacy Statement that governs submitted & distributed information.

8. Intellectual Property

This Website, including but not limited to text, content, photographs, graphics, software applications, is protected as a collective work by copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of Vietnam and other countries. All logos, images, web design, text, graphics, software, HTML code used to generate the Web pages on are the sole property of and cannot be copied, adapted, sketched, painted, or otherwise reproduced in any manner whatsoever without the prior written permission of is not responsible for other service marks, trademarks, names or logos, articles, columns, and other elements that may be copyrighted or may be the trademarks and/or service marks of their respective owners.

9. Copyrights and Trademarks compliance takes all steps necessary to insure compliance with and honoring intellectual property rights of others. You hereby agree to hold free of any responsibility and liability arising from any actual or alleged intellectual rights infringement and agree to notify of any such actual or perceived infringement immediately upon discovery in writing. You also agree to allow enough time to investigate and respond to any such infringement or accusation before taking any legal action.

10. Indemnification

You shall indemnify, hold and save harmless, and defend at your own expense with  Its officers, directors, agents, and employees from and against all suits, claims, demands and liability of any nature or kind, including costs and expenses arising out of acts of violation of these Terms & Conditions by you, your employees, agents, sub-contractors, or anyone using your computer/user ID. This requirement shall extend to claims or liabilities of any third parties arising out of the use of any patented or copyrighted information or for any other reason. You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys’ fees and costs awarded against or otherwise incurred by or in connection with or arising from any claim, suit and/or action or proceeding attributable to any such action.

11. Termination

You agree that shall have the right to terminate your ability to access this site at any time without notice and you that will not hold responsible or liable for any damages whatsoever. reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.

12. Fees and Payments

You agree that your credit card(s) or your payment account will be billed immediately after online verification takes place. You agree to pay all fees and charges for any products or services offered for sale by or by any other vendor or service provider through You shall pay all applicable taxes and shipping charges relating to the purchase of any other products or services.  Fees are related to your visa’s processing such as stamping fees, transit visa, embassy visa which you will have to pay at the airport may be changed without any notice.

13. Refund Policy

We apply the most flexible cancellation and refund policy to our clients. Please direct your attention to our Refund Policy, by which you also agree to be bound when using this site. Refund Policy is a part of this agreement.

14. Links

This web site contains links to third-party Web sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. We are not responsible for the content, accuracy of information, expressed opinions or statements, of any third-party sites linked to us or any links contained in a linked site.

15. Restrictions on Use

This site is intended for use by adult individuals over 18 years of age. It may not be used for any illegal purpose or in any manner inconsistent with these Terms & Conditions. You may not use this site for any reason other than its intended purpose. If you submit any information to our site, you agree not to post or transmit pyramid schemes or chain letters, a virus or any other harmful component, anything that violates the copyright or intellectual property rights of any person or entity, including but not limited to copyrights and trademarks, anything that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, harmful, or that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. YOU MAY NOT COPY, REPRODUCE, RECOMPILE, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER, DISTRIBUTE, PUBLISH, DISPLAY, PERFORM, MODIFY, UPLOAD TO, CREATE DERIVATIVE WORKS FROM, RECIRCULATE, TRANSMIT OR IN ANY WAY EXPLOIT ANY PART OF THIS WEBSITE, IMAGES AND OTHER MATERIAL, OR OFFER ANY PART OF THE SERVICE FOR SALE, OR DISTRIBUTION WITHOUT THE PRIOR WRITTEN CONSENT OF

16. Disclaimer

All the information on this web site is provided “as is” and without warranties, expressed or implied, as to the accuracy or completeness of the information, fitness for a particular use or purpose, including warranties of merchantability, title, non-infringement or otherwise. In no event shall be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the use or inability to use this web site. hereby disclaims all warranties with regard to the hardware and software used to support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies or errors in or omissions from the services including, but not limited to delays, errors or interruptions in the transmission or delivery of services, products, or loss, or damage arising for any reason from nonperformance. does not make any warranties or representations of any kind with respect to information, requirements, restrictions, quality, content, theme, style, and expressions provided directly or through any third party to this web site.

17. Entire Agreement

This agreement along with the Privacy Statement constitute the entire agreement between you and and supersedes any and all prior agreements, statements or representations regarding  Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of Vietnam and International.

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